Shipping Policy
Updated March 1, 2023
Thank you for choosing FINTEI! Here's everything you need to know about our shipping process:
1. Processing Time:
- Orders are typically processed and prepared for shipment within 1-2 business days, excluding weekends and holidays. Please note printed certificates and degrees may require 1-2 weeks to process.
2. Shipping Methods:
- We offer various shipping options, including standard and expedited delivery.
- Shipping costs and estimated delivery times are calculated at checkout based on your location and chosen shipping method.
3. Shipping Areas:
- We currently ship to the USA and Canada. International shipping may be available for your order.
- Please note that international shipping may be subject to customs duties and taxes, which are the responsibility of the recipient.
4. Tracking Your Order:
- Once your order ships, you will receive a shipping confirmation email with tracking information. You can use this information to monitor the progress of your shipment.
5. Delivery Times:
- Estimated delivery times are provided during checkout and may vary based on your location and chosen shipping method.
- While we strive to meet these delivery estimates, unforeseen delays may occur due to factors beyond our control, such as weather conditions or carrier issues.
6. Missing or Delayed Shipments:
- If your order is significantly delayed or goes missing, please contact our customer support team, and we will assist you in locating your package or processing a replacement if necessary.
7. Shipping Fees:
- Shipping fees are calculated based on the weight, dimensions, and destination of your order. You can review these costs during the checkout process.
8. Shipping Restrictions:
- Some products may have shipping restrictions based on local regulations or international shipping limitations. Please review product-specific shipping information on our product pages.
9. Shipping Address:
- Ensure your shipping address is accurate during checkout. We are not responsible for items shipped to an incorrect or outdated address.
10. Returns and Exchanges: - For information on returns and exchanges, please refer to our Returns Policy.
If you have any questions or need further assistance regarding your order's shipping, please don't hesitate to contact our customer support team. We're here to help make your experience enjoyable!
FINTEI
302-281-5501
shipping@fintei.org
FINTEI, 17601 Coastal Hwy, 583, Nassau DE 19969, United States