FINTEI offers a refund policy tailored to whether courses are first-party or delivered in partnership with collaborators. Here's an overview of our refund policy:
First-Party FINTEI Courses & Programs:
Individual Course Purchases:
- Learners can request a refund within one week (7 days) after purchase or a course's start date.
- The refund period does not extend for learners who enroll up to 7 days after the course start date.
- Requests submitted after the deadline won't be eligible for a refund.
Multi-Course Program Purchases:
- Refunds can be requested within one week (7 days) after purchase or the start of the first course in the program.
- This applies regardless of whether the first course is sequentially first in the program.
- After this deadline, no refunds are available for any part of the program purchase.
To initiate a refund request for FINTEI courses or programs, please email support@fintei.org with your name, email address, and order number.
Refunds will be credited to the original payment method and may take up to 14 days to process.
Third-Party - Partner FINTEI Courses & Programs:
For third-party - partner FINTEI courses delivered in collaboration with partners, the refund policy is managed by the collaborating partner. Please refer to the specific partner's policies for refund information available on the course or program page.
Please feel free to contact us at support@fintei.org if you have further questions or require assistance with the refund process.